Help Center
Guides, references, and troubleshooting for building brand-safe AI video with ScriptMotion.
Everything you need to go from a blank workspace to a finished, on-brand video. Start with the quick start if you are new, or jump straight to the section that matches what you are doing right now.
Quick Start Guide
Create your first video in five minutes.
Plans & Pricing
What each plan includes and how top-up packs work.
AI Models Explained
The model catalogue and which layouts use which model.
Understanding Credits
How a generation's credit cost is calculated.
How ScriptMotion is organised
Your organisation holds one or more brands. Each brand holds campaigns, and each campaign holds videos. A video is produced through the guided workflow builder, which walks you through format, characters, scenes and references, script, and audio before handing the job to an AI video model.
Billing, team members, and credits live at the organisation level, so a credit balance is shared across every brand you manage.
Browse by section
Getting Started
Sign up, set up a brand, and make your first video.
Brands
Brand kits, characters, products, and assets.
Campaigns
Group videos into campaigns and manage them.
Workflow Builder
The five steps from format to audio.
AI Video Generation
Models, routing, prompts, and generation costs.
Billing & Credits
Plans, credits, burn rates, and top-ups.
Review & Approval
Share links, comments, and client sign-off.
Export & Download
Downloading videos and exporting for specific platforms.
Team
Inviting people, roles, and working together.
Settings & Admin
Organisation settings and the audit log.
Troubleshooting
Generation errors, billing issues, and permissions.
Glossary
What the terms in this help centre mean.