Common Issues (FAQ)
Answers to the most frequently asked questions about scriptmotion.
Frequently Asked Questions
How long does video generation take?
Most videos generate in 2-5 minutes depending on the model, duration, and resolution. Progress is shown live in the Generations Rail on the right side of the editor — you can keep editing while you wait.
Why was my generation blocked?
Generation is blocked when your credit balance is insufficient. Check your credit meter in the header. New accounts start with no credits — subscribe to a plan or buy a credit top-up pack to start generating. On a paid plan, purchase a top-up pack or wait for your monthly allocation to refresh.
Can I edit a video after generation?
You can modify workflow settings and re-generate, but you cannot directly edit the generated video pixels. Every previous generation stays available in the Generations Rail, so you never lose a version by iterating.
How do I share a video with a client?
Use the Share Link feature in the video review page. This generates a public URL that doesn't require login. Share links can be revoked at any time.
How many workflow steps are there?
The workflow has 5 visible steps: Format & Layout, Character & Product, Scenes and References, Concept & Script, and Audio (voice and background music preferences passed to the video model). These cover everything needed to generate a video.
Can I use my own images/logos in videos?
Yes! Upload assets to your Brand Kit (logos, brand imagery) or Product Library (product photos). The workflow builder uses these assets in generation.
What file formats are exported?
scriptmotion generates MP4 videos that you can download directly. Videos are generated in the aspect ratio and resolution configured in Step 1 (Format & Layout). To get a version resized for a specific platform, use "Export for platforms…" from the video's export menu instead of resizing it yourself — see Export & Download.
How do team permissions work?
Permissions are per-brand. When you invite a team member, you assign them one of four roles — Admin, Creator, Reviewer, or Client — and choose which brands it applies to. See Roles & Permissions for what each one can do.
What happens to my data if I cancel?
Your data is preserved when you cancel. You revert to the Free tier at the end of your billing period. You can re-subscribe at any time and all your brands, campaigns, and videos will still be there.
Can I use scriptmotion for multiple clients?
Absolutely — that's what scriptmotion is built for. Each client gets their own Brand workspace with isolated data, assets, and team members. See the plan comparison for workspace allowances per tier.