Permission Errors

scriptmotion uses one set of roles — Admin, Creator, Reviewer, and Client — assigned to you per brand. If you see a permission error, it means your role on that brand doesn't cover the action you tried.

Role Capabilities

Action	Admin	Creator	Reviewer	Client
View videos	Yes	Yes	Yes	Yes
Review & comment	Yes	Yes	Yes	Yes
Create/edit videos	Yes	Yes	No	No
Generate videos	Yes	Yes	No	No
Manage brand settings	Yes	No	No	No
Invite members	Yes	No	No	No

Being a member of a brand is what grants viewing and commenting — no role can see a brand's work without also being able to comment on it. What the roles separate is who can change things.

Billing is managed at the organization level by an Admin, not by a separate billing role.

If you need elevated permissions, ask an Admin to change your role under Settings → Members.

I can't access a brand workspace

You need to be a member of that brand. Ask an Admin to add you — from the brand's Members section if you're already in the organization, or via an invitation from Settings → Members if you're not.

I can see a brand but can't create videos

You likely have the Reviewer or Client role. Only Admins and Creators can create, edit, and generate videos. Ask an Admin to change your role.

I can't access billing settings

Billing is managed at the organization level and requires the Admin role. Creator, Reviewer, and Client cannot reach it.

Admin is workspace-wide. Because your organization-level permissions are derived from your brand memberships, being an Admin on any single brand makes you an admin of the whole organization — including billing.

Permission Errors