Billing Issues
Resolve common billing, payment, and subscription problems.
Common Billing Issues
My payment failed. What should I do?
Check that your payment method on file is valid and has sufficient funds. Go to Settings > Billing > Manage Payment Method to update your card. Stripe will automatically retry failed payments.
My credits didn't refresh this month.
Credits refresh at the start of each billing cycle, not on the 1st of the month. Check your billing cycle date in Settings > Billing. If credits haven't refreshed after your cycle date, contact support.
I was charged more than expected.
Check if you purchased a top-up pack recently. Also check if you upgraded your plan mid-cycle — you'll see a prorated charge. View your invoice history in Settings > Billing for details.
How do I get a refund?
Unused subscription credits at the end of a billing cycle are not refundable. For top-up pack refunds, contact support within 24 hours of purchase if you haven't consumed any of the credits.
Always check your invoice history in Settings > Billing before contacting support about charges. The invoice detail page shows exactly what you were charged for.