Generation Errors

Troubleshoot common video generation errors and failures.

intermediateCreator4 min readUpdated 2026-06-12

Generation Error Types

INSUFFICIENT_CREDITS
Your credit balance is too low. Purchase a top-up pack or wait for your monthly allocation to refresh. Failed generations never consume credits — only completed ones do.
MODEL_UNAVAILABLE
The selected AI model is temporarily unavailable. Your model choice is never silently swapped — you'll see the error and can retry, or pick a different model via the Custom layout. If the issue persists, try again in a few minutes.
CONTENT_POLICY
The AI model flagged your script or configuration for content policy violations. Review your script for potentially problematic content and adjust.
TIMEOUT
Generation took too long and timed out. This is rare but can happen with very complex configurations. Try simplifying (fewer products, simpler style) and re-generate.
GENERATION_FAILED
A generic error during generation. This is usually transient. Wait 30 seconds and try again. If it persists, check your settings for unusual combinations.

Troubleshooting Steps

When Generation Fails

  1. 1

    Check the error message

    Look at the specific error code and message in the Generations Rail. This tells you exactly what went wrong.

  2. 2

    Check your credit balance

    Open the credit meter in the header. Make sure you have enough credits for the generation.

  3. 3

    Simplify your configuration

    Reduce complexity: try standard resolution, standard model, fewer features. Generate a simple version first.

  4. 4

    Try again

    Many errors are transient. Wait 30 seconds and click Generate again.

  5. 5

    Contact support

    If the error persists after 3 attempts, contact support with the error code and your video ID.

Note

scriptmotion uses a circuit breaker pattern for AI model calls: if a model fails repeatedly, it's temporarily taken out of rotation so failures surface quickly instead of hanging. Your model choice is never silently swapped — if your model is unavailable, you'll be told so you can retry or pick another model.

Related Guides

AI Generation Overview

Common Issues (FAQ)

Understanding Credits

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